Oh, document…where have you been?

Document Management | Nine Peaks Solutions | Auditing

9 JAW DROPPING BENEFITS OF DOCUMENT MANAGEMENT: #7

Do you work in an industry that is highly regulated? Would it be helpful to know precisely who’s opened a document and when? Let’s talk auditing and reporting!

Jaw Dropping Benefits of Document Management #7: AUDITING + REPORTING. Not all firms need this much oversight but if your business depends on meeting strict regulations this function of a document management system is for you. Read more…

Open House – June 14 – Join us!

JOIN US FOR A SOCIAL AND CELEBRATION!

What: Food, Drinks, and Door Prizes
When: Thursday, June 14 from 4-6 PM
Where: Alexander Drake Building
250 NW Franklin Ave Suite 103, Bend, OR 97703

RSVP today!

Read more…

The Beginner’s Guide to Document Management Software

Document Management | Nine Peaks Solutions

WHY SHOULD MY ORGANIZATION CARE ABOUT DOCUMENT MANAGEMENT SOFTWARE?

Streamlining business processes and increasing efficiency are fundamental concerns for any organization, regardless of its size or industry. By implementing document management software, business owners can realize many benefits that noticeably improve organizational efficiency. Read more…

Customer Service: It’s the Journey That Counts

Customer Journey | Digital Transformation | Nine Peaks Solutions

DEFINING THE CUSTOMER JOURNEY + DIGITAL TRANSFORMATION

Thinking of a customer’s interaction with a brand as a journey offers numerous benefits. At its most basic, it allows you to focus on improving the quality of each customer experience while considering how each touchpoint influences the experience at the next.  While we often think of a the positive effects of digital transformation in terms of changes to the internal operations of a firm—eliminating the siloing of individual departments and tasks, for example—as a concept, its outward-facing application is no less relevant, and in many ways similar.

So, what are the steps you should take to define the customer journey, and how does it fit with digital transformation? Read more…